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Read more about returning your parcels to the Guttering Expert.

Withdrawal period

All your orders are subject to a 14-day withdrawal period, commencing on the day your order is delivered. Within this period you can view and/or try the product, unless explicitly stated otherwise. Upon receipt immediately check if your order has been delivered undamaged and complete. Please contact us as soon as possible if this is not the case.

If you are not satisfied with the product, you can return it.

You can return the item:

  • Within the withdrawal period of 14 days.
  • If the item is complete.
  • In the original factory condition and packaging - as far as reasonably possible.
  • Please contact our customer service by email first: We will send you a confirmation by email.

Some items cannot be returned. These are:

  • Items that are customised to your needs.

To ensure a quick and effective processing of your returned order, please take note of the following:

  • Always contact our customer service first by email: You will then receive a confirmation email including instructions for the return procedure.
  • Always include a note with your parcel stating your name, address, copy of invoice and bank details.
  • If you return more than one parcel, please include a note for every single parcel.
  • Cash on delivery parcels (or insufficiently stamped parcels) are not accepted.

Return address
T.a.v. returns
Metaalweg 7
6045 JB Roermond
The Netherlands

Drop off items yourself

You can also drop your items off at our offices in Roermond. By appointment only! Please contact us to make an appointment.

Return shipping costs

Returning your order can be free of charge, depending on your country. Please check below country overview. After having approved your return shipment we deposit the purchase amount and shipping costs for the return shipment (if you have followed the indicated return procedure) into your bank account. If you return the entire order, we'll reimburse any shipping costs. The processing of returns can take up to 14 business days.