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More information about the guarantee conditions of the Guttering Expert.

Guarantee

The Guttering Expert provides up to 10-year guarantee on its guttering and rain water drainage systems in case of manufacturing faults and structural defects. Damage caused by human activity, animal or force of nature is not covered by the guarantee. Complaints occurring from faulty installation, poor maintenance and/or use of incorrect cleaning agents are not covered by the guarantee. Discolouration of the product is not considered a manufacturing fault or structural defect. Discoloration of products may occur, mainly as a result from influence of light. This particularly applies to plastic products. We refer to our general terms and conditions for our guarantee provisions.

Complaints procedure

We pay a great deal of attention to the quality of our products and the execution of your order. However, in case you are not satisfied, please contact us. Please take the following into consideration: you only have a right to guarantee if you can provide a receipt. Written complaints can only be submitted by e-mail. We will respond to your complaint within 5 business days.